Outsourced Systems Administration Services

The Newman Group provides specialized outsourced services to help recruiting technology ASPs and enterprise users ensure the long-term success of their processes and technologies.

ASPs: Ensure Client Loyalty through Focused Outsourced Support
Outsourced Systems Administration gives ASPs several advantages, including: a support system dedicated to client service; a partner experienced in all facets of talent acquisition and management; and a history of success in implementing and managing related technology.

Enterprise Customers: Focus on Your Core Business, Not Your Recruiting System
The Newman Group enables companies to leverage highly trained staff, ensure maximum usage, quickly deploy technology features and functions, optimize applications, and eliminate the need for technical interaction with vendors.

Services Overview
Below are examples of services offered by The Newman Group. For more detailed information or specific service offerings, contact us.

User Support: user account setup, maintenance, and guidance
Vendor Interaction: covers general maintenance as well as specific problems
Configuration Management: covers workflow, documents and templates, source-tracking and other content-related needs
Outsourced Systems Administrative Reporting: situational reporting covers items such as categorized inbound calls, resolution and response times, and other usage data
Additional Technical Support: including investigation, escalation, reporting and resolution-tracking for issues relating to recruiting technologies