Event Policies

EVENT AND PAYMENT POLICIES

All TNG event registrants recognize that TNG is not providing legal advice or acting in the capacity of legal counsel, and that registrants should consult their own legal counsel before relying or acting upon any advice or suggestions made by TNG’s employees, consultants, or representatives in the course of their training programs. While TNG trainings may include compliance elements, TNG offers no warranties or guarantees as to content, and accepts no liability for how the content is interpreted or implemented by registrants.

If paying for an event by cheque, registration cannot be confirmed and product and/or service will not be delivered until payment is received. TNG cannot reserve a seat or deliver a product without receipt of payment. Products/services are not transferable between individuals or institutions/organizations. Purchase orders do not constitute payment.

For all incoming payments received not made in the TNG online store, a per-transaction limit of $5,000 for all credit card authorizations exists. Amounts due to TNG in excess of $5,000 must be paid via cheque.

Refunds for incorrect or duplicate transactions will be returned via check within four weeks of TNG’s receipt of the refund request.

Registration is required prior to registration deadline and date of training. Fees apply to all attendees, including retainer clients.

Registration refunds are not available for weather- or travel-related delays or cancellations. Credit in the full amount of the registration cost will be applied in those situations to future purchases.

Credits expire one-year from original purchase date and can be applied toward registration for an upcoming training, membership purchase or renewal, or other purchase through TNG.

If you have an outstanding credit with TNG, your credit can be redeemed towards the following products. You will be sent an invoice for items priced beyond your credit amount.

  • Registration to any upcoming Training and Certification
  • Registration to any upcoming Events
  • Resources

The parties will be entitled to make public representation of this registration, if desired, including but not limited to TNG, ATIXA, and NABITA marketing materials, social media, website representation, and media and public relations.

TRAINING EVENT REGISTRATION

Refunds

TNG understands that circumstances change and events may arise that prohibit your ability to attend a training after you have registered. Our cancellation and refund policy is outlined below based on your registration:

  • Registration cancellation 8 weeks prior to regular registration deadline = 50% refund on the full registration price
  • Registration cancellation 6 weeks prior to regular registration deadline = no refunds on the full registration price

Registration cancellation forfeits all supplemental materials and any other promotion materials.

If you are unable to attend part of the training course, you will be provided with the option to transfer to the same training course at a later date. No refunds will be provided.

If an invoice is paid for a training but you are unable to attend, you must notify us within five business days of the original training event in order to transfer the registration. We will work with you to find a mutually agreeable training course and date.  If a mutually agreeable training course is not scheduled at that time, you will receive a credit for the registration amount paid which will be valid for one year.

Substitutions

If the originally registered attendee can no longer attend the training, TNG will allow another individual from your institution or organization to attend in your place. If you do not wish to send someone in your place, you may apply a credit in full toward the cost of a future event or other purchase with TNG. If you do not want to bank a credit with TNG, your registration will be refunded based on the schedule above.